Call Order One - Order Manager

Order Manager

Access to view and/or edit group sales reservations. Edit rights may vary by user.

• Log into Call Order One (CO1): https://callorder1.rrtusa.net/#/login
• Click on the Order Manager icon.
• The day will default to the current day. You may access previous or future reservations by manipulating the calendar at the top of the page.

• Toggle the audio notification to a preference of on or off.
• Search for orders by restaurant name, customer name, customer phone number or customer email.
• Current day is the default showing for reservations. This can be extended back to a week, month or year.
• The legend shows the current status of reservations.

• Advanced- Future reservations.
• Manual Send- Reservations sent through in order manager.
• Send Failure- Failed reservation attempts. Causes may include credit card decline, no internet connection at the restaurant, etc.
• Completed- Reservations with payment completed.
• Confirmed- Reservations sent successfully without payment completed.
• Pending- Reservation is processing.
• Held- Reservations held in order to gather more information.

Filter Fields- Leaving filter fields blank will show all reservations. Some fields may not apply.

• Via- Filters orders by all, mobile, online, phone, Google.
• St- State the restaurant is located.
• Has Payment- Checked when payment is completed.
• Store- Restaurant
• T- Field will apply for catering. Pick Up, Curbside, Delivery, Dine in. Reservations will default to Dine in.
• Name- Name of guest placing the reservation.
• Customer #- Unique order number assigned by CO1.
• Date- Date and time the order is placed.
• Confirmed Date- Date and time the order is confirmed.
• Amount- Reservation total dollar amount.
• Deliver- N/A

Reviewing/Editing Reservations

• Completed orders cannot be edited. They may only be reviewed or voided.
• Click on the order header to expand.
• The Last Edit field will show the last person to edit the order after submission.